Introduction

These Terms and Conditions (hereinafter the “Terms”) constitute a legally binding agreement between you, the player, and the operator of the online casino and betting platform operating under the brand name “Mostbet” (hereinafter “Mostbet”, “we”, “us”, or “our”). By registering an account, accessing the website, using the mobile applications, or otherwise participating in any games, Slots, betting, or promotional activities provided by Mostbet, you confirm that you have read, understood, and accepted these Terms in full. These Terms are intended to regulate your rights and obligations, as well as our responsibilities and limitations, in connection with your use of the services available at Mostbet. If you do not agree with any provision of these Terms, you must immediately stop using the website and refrain from creating an account or placing any wagers.

Mostbet is committed to operating a safe, fair, and responsible online gambling environment that complies with applicable laws and regulations. The platform is designed for entertainment purposes only and is strictly limited to adults who are at least 18 years old or the minimum legal age for gambling in their jurisdiction, whichever is higher. We strongly emphasise responsible gambling and provide various tools and resources to help players from Czechia and other permitted countries manage their activity and reduce the risks associated with online gaming. Your continued use of the site signifies your ongoing consent to these Terms, as updated from time to time in accordance with the provisions below.

By accepting these Terms, you also acknowledge that online gambling carries a financial risk and that there is a possibility of losing money. You should never gamble with funds that you cannot afford to lose, and you should always consider online gambling as a form of entertainment rather than a means of financial income. You further confirm that you are entering into this agreement on your own behalf, not acting on behalf of any third party, and that you are not using our services for professional, commercial, or illegal purposes, including money laundering or fraud. These Terms are available in multiple languages, but for players in Czechia using the English-language version of the site, the English version shall prevail in the event of discrepancies.

Acceptance of Terms

By ticking the “I agree” box during registration, by using the services of Mostbet, or by continuing to access the platform after any update to the Terms, you explicitly and irrevocably accept these Terms and agree to be bound by them. Your acceptance covers all documents that form an integral part of our legal framework, including but not limited to our Privacy Policy, KYC/AML Policy, Bonus Terms, and any game-specific rules published on the website. You should review these documents carefully before placing any real-money wagers, as they collectively govern the entire relationship between you and Mostbet. If you do not agree with any portion of these Terms or related policies, your only remedy is to discontinue using the website and close your account.

We reserve the right to amend, update, or otherwise modify these Terms at any time to reflect changes in legal requirements, industry practices, or our internal policies. Whenever material changes are made, we will make reasonable efforts to notify you, for example via email, website notifications, or messages within your account area. However, it remains your responsibility to regularly review the Terms to ensure that you are aware of the most current version. Your continued use of the services after such modifications will be deemed your full and irrevocable acceptance of the updated Terms. If at any time you disagree with any updated provisions, you must immediately stop using the services and request account closure.

You understand and agree that the services of Mostbet are provided “as is” and “as available”, subject to the limitations and disclaimers set out in these Terms. We may, at our discretion, suspend, restrict, or terminate your access to some or all services if we reasonably believe that you have breached the Terms or that such action is necessary for regulatory, security, or responsible gambling reasons. Any reference to “you” or “player” throughout these Terms shall apply to any individual using the services, regardless of whether they have completed full registration, provided that they access any part of the platform that allows participation in games or viewing of content specifically intended for adults.

Eligibility & Age Restriction (18+ only)

Access to and use of the Mostbet platform is strictly limited to individuals who are at least 18 years old or have reached the minimum legal age for participating in gambling activities in their country of residence, whichever is higher. By opening an account and using our services, you confirm that you meet this age requirement and that you are capable of entering into legally binding contracts under the laws applicable to you. We reserve the right to request proof of age and identity at any time and may suspend or close your account if we have reason to believe that you are underage or that your identity information is false or misleading. Submitting false documentation, misrepresenting your age, or otherwise attempting to bypass our age-verification procedures is strictly prohibited and may constitute a criminal offence in some jurisdictions.

Underage gambling is a serious issue and is strictly forbidden on Mostbet. We take robust measures to prevent minors from accessing our services, including age verification checks, requests for official identification documents, and monitoring for suspicious patterns that might indicate the involvement of persons under 18. If we discover or reasonably suspect that an account belongs to a minor, we will immediately cancel all wagers, void any winnings, close the account, and take all measures necessary to prevent further access. Funds deposited by an underage player may be forfeited, especially where required by law or regulator guidance. If you are aware of any person under 18 using our services, you are obliged to inform us immediately so we can take appropriate action.

Mostbet strongly discourages the exposure of minors to gambling-related content. We recommend that adult users protect their devices with password authentication and use dedicated parental control software to restrict access to gambling websites and applications. The risks for young people associated with gambling include the development of problem gambling behaviours, financial harm, and negative impacts on mental health, education, and social relationships. For this reason, you should never allow minors to view your gambling activity or to use your account, payment instruments, or devices to access online casino or betting services. Any person found facilitating underage access to our platform may have their account closed and be reported to relevant authorities.

By agreeing to these Terms, you explicitly accept that you must not use VPNs, proxy servers, or any other methods to obscure your location, age, or identity in order to circumvent age or jurisdictional restrictions. We reserve the right to use automatic and manual verification tools, as well as checks with third‑party identity and age verification services, to ensure compliance with our 18+ policy. Failure to pass such checks, refusal to cooperate, or provision of inconsistent or suspicious information may result in suspension or permanent closure of your account.

Account Registration

To participate in real-money games, Slots, and betting services offered by Mostbet, you must first complete our registration process and open a personal player account (hereinafter the “Account”). The registration form requires you to provide certain personal information, such as your full name, date of birth, country of residence, contact details, and preferred currency. You must ensure that all information you submit is accurate, complete, and up to date, and you must promptly inform us of any changes, for example if you change your address, email, or phone number. Mostbet may, at any time, request additional information or documentation to verify your identity, residence, payment details, or other aspects relevant to compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.

Each player is allowed to hold only one Account with Mostbet. Duplicate accounts, including accounts registered under different names, email addresses, payment cards, or identification documents, are strictly prohibited. If we detect that you have created multiple Accounts, we reserve the right to block or merge such accounts, cancel pending withdrawals, and void bonuses and winnings associated with such duplicate registration. In serious or repeated cases, we may terminate all related accounts and retain funds where permitted by law or our AML obligations. You are not allowed to sell, transfer, or otherwise allow third parties to use your Account, even temporarily.

During the registration process, you will also be required to create secure login credentials, including a password. You are solely responsible for keeping your login details confidential and for ensuring that nobody else gains unauthorised access to your Account. Any activity carried out through your Account will be deemed to have been performed by you, and you are fully liable for all bets placed and for all transactions initiated under your credentials. If you suspect that your Account has been compromised, you must immediately change your password and contact customer support at [email protected]. We will not be liable for any loss arising from unauthorised use of your Account due to your failure to maintain the confidentiality and security of your credentials.

We may refuse to open an Account or may close an existing Account at our sole discretion if we consider that such action is necessary for legal, security, or responsible gambling reasons. This includes, but is not limited to, situations where we believe that the registration information is incorrect, where the player resides in a restricted country, or where there is evidence of fraud, collusion, money laundering, or bonus abuse. In such cases, we may be required to retain certain personal data and transaction records for a specific retention period in line with our regulatory obligations and Privacy Policy. If your Account is closed and you are not suspected of any illegal activity, any remaining real-money balance will normally be paid out to you, subject to standard verification and withdrawal procedures.

Deposits & Withdrawals

Once your Account has been successfully registered and verified where required, you can fund it using any of the supported payment methods displayed in the cashier section of the website. Deposits will be credited to your Account as soon as reasonably possible, subject to processing times of the chosen payment method and any additional verification that may be required. You must only use payment instruments (such as bank cards, e-wallets, or cryptocurrency wallets) that are registered in your own name and that belong to you. Third‑party payments, including deposits or withdrawals made using another person’s card, wallet, or account, are strictly prohibited and may result in the voiding of bets, blocking of funds, and closure of your Account.

Before making a withdrawal, Mostbet may need to verify your identity and payment details, in particular on the first withdrawal or when cumulative deposits and withdrawals reach certain thresholds. Verification may involve providing a copy of your passport or ID card, proof of address (for example a utility bill or bank statement), and, in some cases, additional checks such as a selfie with ID, video verification, or documentation regarding the source of funds. These procedures are carried out to comply with our KYC and AML obligations and to ensure that funds are not used for criminal purposes. We may suspend withdrawals until the verification process is completed to our satisfaction, and failure to cooperate may lead to cancellation of the withdrawal and closure of the Account.

Mostbet does not guarantee that all payment methods are available in all jurisdictions at all times. The availability of specific options depends on various factors, including your country of residence, internal risk assessments, and the policies of our payment partners. We reserve the right to add, modify, or remove payment methods without prior notice. Transaction limits, processing times, and any applicable fees will be clearly indicated in the cashier and in the tables below. While Mostbet does not charge fees for most transactions, some external providers or cryptocurrency networks may apply their own charges, which remain outside our control.

Withdrawals are usually processed using the same method that was previously used to deposit, wherever technically feasible and in accordance with AML rules and payment-provider requirements. We may also, at our discretion, offer alternative methods if the original deposit channel does not support withdrawals. Before approving a withdrawal, we may review your playing history for signs of fraud, money laundering, bonus abuse, or other prohibited conduct. If we identify any irregularities, we reserve the right to withhold or cancel payouts, confiscate funds, and report suspicious behaviour to relevant authorities. Processing times for withdrawals may vary and can be extended if additional verification or manual review is required.

Payment Methods Table

The following table provides an indicative overview of typical deposit and withdrawal methods that may be available on Mostbet. Please note that the exact options, limits, and processing times can vary by country and currency, and you should always refer to the cashier section for current information relevant to your Account.

This table is illustrative only and does not constitute a guarantee that a specific method will be available to you. We may set different minimum and maximum transaction amounts for particular currencies or jurisdictions, and we may request supporting documents for larger transactions. All financial transactions are monitored and logged, and suspicious patterns may result in temporary freezing of funds, pending further investigation. You should also note that currency conversion may be performed by your payment provider or by us, and that exchange rates can fluctuate, potentially affecting the amount actually credited or debited.

Bonuses & Promotions

Mostbet may, from time to time, offer various bonuses, free spins, cashback, promotional campaigns, and loyalty rewards (collectively, “Bonuses”) to eligible players. These may include welcome offers, such as a first‑deposit bonus (for example “100% + 200FS”), reload bonuses, tournament rewards, or special incentives such as the Lucky Wheel feature. Each Bonus is governed by specific terms and conditions (the “Bonus Terms”), which are in addition to, and form part of, these general Terms. By accepting or participating in a Bonus, you agree to be bound by the relevant Bonus Terms, including wagering requirements, maximum bet limits, game restrictions, expiry periods, and any other rules.

Wagering requirements specify how many times the bonus amount (and in some cases the deposit and winnings) must be wagered before they can be converted into withdrawable real funds. For example, a typical casino bonus may require wagering of between 30x and 40x the bonus amount within a specified time period, such as 7–14 days from activation. Free spins winnings may have their own wagering requirements and validity (for instance, free spins might need to be used within 24 hours). If wagering requirements are not met within the allotted time, the bonus and any associated winnings may be forfeited. You are responsible for checking the specific conditions for each Bonus before opting in.

Certain games, particularly some table games or live dealer games, may contribute less, or not at all, towards fulfilling wagering requirements, while Slots may usually contribute 100%. We reserve the right to exclude specific games or game providers from Bonus play or to change the contribution percentages at any time. Bonus abuse, including but not limited to strategies aimed at securing guaranteed profits, collusion between players, using low‑risk bets to clear wagering, or opening multiple accounts to claim the same offer, is strictly prohibited. In cases of suspected Bonus abuse, we may remove the bonus, cancel winnings, block the Account, and refuse future participation in promotions.

Mostbet may also offer loyalty or VIP programmes, where players can earn points by playing supported games and later exchange those points for rewards, bonuses, or other benefits. Participation in such programmes is a privilege and may be subject to additional terms, qualification criteria, and ongoing activity levels. We reserve the right to modify, suspend, or terminate any Bonus or loyalty programme at any time, including altering the earning and redemption rates or changing the benefits structure. If a Bonus or promotion is cancelled, this will not affect Bonuses that you have already claimed, to the extent that such Bonuses are not abusive and remain compliant with the prevailing rules at the time.

Game Rules

Each game, including Slots, table games, instant games, and any other casino or betting product offered on Mostbet, is governed by its own specific rules. These rules determine, for example, how bets are placed, how outcomes are decided, what payout structures apply, and any particular features such as jackpots, multipliers, or bonus rounds. You are responsible for familiarising yourself with the rules of each game before participating. Game rules are typically available on the information or “help” section within each game interface and may be supplemented by additional explanatory content on the Mostbet website.

Bets placed on any game are considered final once they have been accepted by our systems and confirmed in your betting history. It is your responsibility to verify that your bet details are correct before confirmation. We cannot cancel or change bets retrospectively based on user error, such as entering the wrong stake amount or misunderstanding the game rules. In the event of a technical issue or game malfunction, the provisions under the “Fair Play & RNG” and “Limitation of Liability” sections will apply. If a game round is interrupted due to technical problems, the outcome may either be resolved based on the game provider’s logs or the round may be voided and stakes refunded, depending on the circumstances.

Certain games may have minimum and maximum bet limits, which can vary from game to game and may be adjusted over time. You must ensure that you are comfortable with the stakes you select and that they fall within your personal budget, especially if you are using any deposit limits or other responsible gambling tools. Jackpot games may be subject to additional terms, including specific eligibility criteria (such as minimum bet amounts) and rules regarding jackpot contributions and payouts. In case of a discrepancy between the game result displayed on your device and the result recorded by the Mostbet or game provider server, the server result shall prevail.

We reserve the right to temporarily suspend, modify, or permanently remove any game from the platform, with or without prior notice. This may be necessary for technical maintenance, regulatory reasons, or based on decisions by the game providers. We will not be liable for any loss that may result from your inability to access a particular game at any given time. However, we will make reasonable efforts to ensure that any ongoing game rounds are completed and that any winnings legitimately obtained prior to suspension are credited in accordance with the applicable game rules.

Fair Play & RNG

Mostbet is committed to ensuring fair and transparent gaming across all its products. The outcomes of our casino games and Slots are determined by Random Number Generator (RNG) technology provided by reputable and licensed software providers. These RNGs are designed to ensure that every spin, card dealing, or other game event is random, independent, and not predictable by either players or Mostbet. Where required by law or regulation, RNG systems and game software are subject to testing and certification by independent testing laboratories. Such tests provide assurance that the payout percentages and randomisation functions comply with industry standards.

We do not manipulate the outcome of games in any way for individual players. Any perceived “winning” or “losing” streaks are purely the result of random chance and are not influenced by your previous gambling history or by the size of your bets. Theoretical Return to Player (RTP) percentages for each game are determined by the game provider and reflect the long‑term expected payout for all players combined, not a guarantee of any particular result for you personally. We may, from time to time, display RTP values or other fairness‑related information, but such data is provided for informational purposes only and does not represent a binding promise of outcomes.

If a game malfunction occurs, including but not limited to software glitches, display errors, incorrect payouts, or communication issues between your device and the game server, the affected bets or game rounds may be voided. In such cases, your stake may be refunded, and any erroneous winnings may be removed from your balance. Where a jackpot or other large payout has been affected by a technical fault, we reserve the right, in line with regulator and provider policies, to treat the event as invalid and to reinstate the correct state of your Account as it existed prior to the malfunction. We will always act in good faith when resolving such issues, guided by our records and those of the relevant game provider.

Collusion, cheating, use of bots or automated scripts, and any other forms of unfair advantage are strictly prohibited and will be treated as serious violations of these Terms. We employ a combination of automated monitoring systems and manual reviews to detect suspect patterns, such as coordinated betting, exploitation of technical loopholes, or other irregular behaviour. If we reasonably believe that you have engaged in cheating or have otherwise compromised the fairness of a game, we may void affected bets, confiscate funds, close your Account, and report the matter to relevant authorities. You agree to cooperate with any investigation we may conduct in relation to fairness and integrity.

Responsible Gambling

Mostbet recognises that, while online casino games and Slots can be an enjoyable form of entertainment, they also involve risks, including the potential for financial loss and the development of problem gambling behaviour. We are strongly committed to promoting responsible gambling and to providing tools and resources that help players in Czechia and other permitted jurisdictions manage their play in a safe and controlled manner. Gambling should never be viewed as a source of income or a way to pay debts; it should always remain a leisure activity within limits you can afford. You are fully responsible for your gambling decisions, but we provide information and support to help you make those decisions responsibly.

We encourage all players to regularly monitor their gambling behaviour and to watch for warning signs such as chasing losses, gambling with money intended for essential expenses, neglecting personal or professional responsibilities, or gambling for longer periods than planned. If you recognise such symptoms, we strongly advise you to use our responsible gambling tools, reduce or stop gambling, and seek professional help if necessary. We do not provide financial or therapeutic counselling, but we maintain information about external support organisations that specialise in helping people affected by gambling problems. You can always contact our support team if you need guidance on how to use the available tools or how to access assistance.

Tools & Features (table)

Mostbet offers a range of technical tools and settings designed to help you control your gambling activity. These tools can usually be accessed via your Account settings or by contacting customer support, and they are applied to your Account once confirmed. The following table summarises key responsible gambling tools available on the platform:

Deposit limits allow you to define the maximum amount you are able to deposit within a specified period, helping you stick to your pre‑determined budget. Once set, these limits cannot be increased immediately; any request to raise limits will typically be subject to a cooling‑off period, during which you can reconsider your decision. Loss limits and reality checks provide additional oversight of your spending and time, enabling you to make more informed decisions about continuing or stopping a gaming session. Cooling‑off periods and self‑exclusion are stronger measures for situations where you feel your gambling has become problematic or you simply need an enforced break.

Self‑exclusion is a formal request to block your access to Mostbet services for a defined period, with a minimum duration (for example six months) and the option for longer or even indefinite exclusion. During self‑exclusion, we will take reasonable steps to prevent your access to the platform and to stop sending you direct marketing communications. You should also take steps on your own devices, such as installing blocking software, to further reduce access to gambling websites. Once a self‑exclusion period expires, reactivation may not be automatic and may require a clear request and a waiting period. We reserve the right to keep your Account closed if we reasonably believe that continued access would be harmful.

Support Resources

If you believe that you or someone close to you is developing, or has developed, a gambling problem, we encourage you to seek help from specialised support organisations. While Mostbet is not based in Czechia, we recommend contacting both local and international services that can provide confidential advice, counselling, and other assistance. Examples of well‑known international organisations include GamCare, Gambling Therapy, and Gamblers Anonymous, which offer helplines, online chat, self‑help tools, and support groups. You can also consult local mental health professionals or addiction specialists for tailored support.

Our customer support team is available to provide information about the responsible gambling tools available on the platform and to assist with requests for limits, breaks, or self‑exclusion. You can reach us via email at [email protected] or through other contact channels indicated on the website, such as live chat or Telegram support bots. Please note that our staff cannot provide professional psychological counselling, but they can guide you on how to use our technical protections and where to seek specialised help. If you have self‑excluded or requested a cooling‑off period, you must respect that decision and refrain from attempting to open new accounts or bypass restrictions by any means.

We also advise players with a history of problem gambling, or who are at increased risk due to financial difficulties or mental health issues, to consider avoiding online gambling altogether. If you are a relative or friend of someone who may have a gambling problem, you can encourage them to seek help and, if appropriate, suggest that they activate self‑exclusion with Mostbet and other gambling operators. Responsible gambling is a shared responsibility, and we appreciate your cooperation in maintaining a safe environment for all users.

Prohibited Activities

When using the Mostbet platform, you must not engage in any activity that violates these Terms, applicable laws, or the integrity and security of our services. Prohibited activities include, but are not limited to, opening multiple accounts, using fake or stolen identities or documents, engaging in fraud or attempted fraud, processing funds derived from criminal activity, or facilitating money laundering or terrorist financing. You must not use any form of automated tools, bots, or scripts to place bets, gather data, or otherwise interact with the website. Collusion with other players, manipulation of games, and exploitation of technical vulnerabilities are expressly forbidden and may result in immediate account closure and confiscation of funds.

You are not allowed to use VPNs, proxy servers, or other technologies to mask your true location or to access the platform from jurisdictions where online gambling with Mostbet is restricted. You must also refrain from chargebacks or unjustified payment reversals, and you must cooperate with our investigations into any disputed transaction. Harassment, abusive language, or threatening behaviour towards our staff or other players will not be tolerated and may lead to suspension or termination of your Account. Any attempt to gain unauthorised access to our systems, interfere with our software, or circumvent security measures is considered a serious breach and may be reported to law enforcement authorities.

Bonus abuse is another form of prohibited activity and includes strategies or behaviour specifically designed to obtain unfair advantage from promotional offers. Examples include, but are not limited to, creating multiple accounts to claim the same bonus, coordinating betting patterns with other users, placing minimal‑risk bets solely to clear wagering, or exploiting promotions through arbitrage between different games or platforms. We reserve the right, at our sole discretion, to determine whether certain behaviour constitutes bonus abuse. In such cases, we may remove bonuses and associated winnings, adjust balances, close accounts, and refuse future access to promotional campaigns or to the platform as a whole.

If we identify or reasonably suspect that you have engaged in any prohibited activity, we may take one or more of the following actions: suspend or permanently close your Account, void bets and winnings, retain or forfeit funds (to the extent permitted by law), and report the matter to relevant regulatory or law enforcement bodies. We may also notify payment providers, other gambling operators, or relevant databases used for fraud prevention. You acknowledge and agree that our determination of whether a certain activity is prohibited may rely on data analysis, behavioural monitoring, and our internal risk assessments.

Restricted Countries (table)

Due to legal, regulatory, or strategic reasons, Mostbet services may not be available in certain countries or territories. Players residing in, or physically present in, restricted jurisdictions must not register or use the platform. The following table provides an indicative, non‑exhaustive list of example restricted countries. The actual list may change, and it is your responsibility to ensure that you are legally allowed to use online gambling services in your location.

This table is illustrative and does not cover all countries. Even if your country is not listed here, access may still be restricted based on our internal policies, sanctions, or payment‑provider requirements. You must not attempt to circumvent geographic restrictions by using VPNs, proxies, or any other location‑spoofing techniques. Doing so is a serious breach of these Terms and may result in immediate account closure and confiscation of funds. If we discover that you have provided false information about your place of residence or have accessed the platform from a restricted jurisdiction, we may void bets and cancel winnings obtained during such unauthorised access.

If you are unsure whether you are allowed to use Mostbet from your current country of residence, you should consult independent legal advice or contact our support team for clarification before registering. However, the final responsibility for compliance with local laws rests with you, and we accept no liability for any breach of the laws of your jurisdiction that may arise from your use of our services.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and our Privacy Policy. By using our services, you consent to the collection, processing, and storage of your personal information, including but not limited to your name, contact details, identification documents, transactional records, device and browser data, and information about your gambling activity. This data is necessary for us to provide our services, verify your identity, process payments, detect and prevent fraud and money laundering, and comply with legal and regulatory obligations.

We may share your personal data with carefully selected third parties, such as payment providers, identity verification services, AML monitoring services, game providers, analytics services, and competent authorities or regulators. Such sharing is carried out on a need‑to‑know basis and subject to appropriate contractual safeguards. In some cases, your data may be transferred to countries outside your own jurisdiction, where data protection standards may differ; however, we will take reasonable steps to ensure that your data remains adequately protected in accordance with applicable law. We may also use cookies and similar technologies to enhance your user experience, analyse traffic, and provide personalised content and marketing, subject to your consent where required.

You have certain rights regarding your personal data, which may include the right to access, correct, delete, or restrict processing of your data, the right to object to certain types of processing (such as direct marketing), the right to data portability, and the right to withdraw consent where processing is based on consent. To exercise these rights, you may contact us through the channels indicated in the Privacy Policy, and we will respond in accordance with legal timeframes and requirements. Please note that some data must be retained for a mandatory period to comply with AML or other legal obligations, during which we may not be able to delete or fully restrict processing of such information.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After the retention period expires, data will be securely deleted or anonymised. We implement technical and organisational security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection against all risks. By using our services, you accept that there are inherent security risks associated with online transmissions and that you use the platform at your own risk.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your Account at any time, at our reasonable discretion, if we believe that you have breached these Terms, engaged in prohibited activities, violated applicable laws, or pose a risk to the integrity or reputation of the platform. Suspension may be temporary or indefinite, and during this period, you may be unable to place bets, deposit, or withdraw funds. We will normally inform you of the reason for suspension, except where legal or security considerations prevent us from doing so. We may also impose specific conditions for lifting the suspension, such as completion of verification procedures or agreement to modified account limits.

You may request closure of your Account at any time by contacting our support team. Before closing an Account, we may ask you to withdraw any remaining balance, subject to standard verification and withdrawal procedures. If your Account has been inactive for an extended period (for example, 12 months or more), we may classify it as dormant and may charge a reasonable administrative fee after providing prior notice where required by law. Inactive or dormant accounts may eventually be closed, and we may be obliged to remit remaining funds to the relevant authority, depending on the laws applicable to unclaimed balances.

In cases where your Account is terminated due to serious breach of these Terms, involvement in fraud, money laundering, underage gambling, or other illegal activity, we may be entitled to confiscate some or all of your funds, including deposits and winnings, to the extent permitted by law and by our licensing conditions. We may also submit reports to relevant authorities and cooperate with their investigations. Termination of your Account does not affect any outstanding legal obligations that you may have towards Mostbet, including any liability for damages.

If your Account has been closed and you wish to challenge this decision, you may submit a complaint as outlined in the “Complaints & Dispute Resolution” section below. However, we are under no obligation to reopen closed Accounts, and in certain cases, particularly involving self‑exclusion or responsible gambling measures, we may decide to keep the Account permanently closed in your best interest.

Limitation of Liability

To the maximum extent permitted by law, Mostbet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the services, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity. Our liability for any direct damages shall be limited, in aggregate, to the amount of your net deposits made on the platform in the thirty (30) days preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

You acknowledge that online gambling carries inherent risks, including the possibility of losing money due to chance, misjudgement, or technical faults. You agree that you are participating in the games and placing bets entirely at your own risk. We do not guarantee uninterrupted availability of the platform, and we are not responsible for any downtime, technical failures, or communication errors caused by third‑party providers, your internet service provider, or your hardware and software. In particular, we shall not be liable for the failure of any equipment or software, interruptions in telecommunication services, or power failures that may affect your use of the site.

We shall not be responsible for any losses incurred due to your own actions or omissions, including but not limited to failure to keep your login credentials secure, failure to maintain up‑to‑date security software, or failure to read and understand these Terms and the rules of individual games. You are solely responsible for the legality of your use of the services under the laws applicable to you, and we accept no liability if your use of the platform is found to be unlawful in your jurisdiction. You agree to indemnify and hold harmless Mostbet, its officers, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or from any illegal or improper use of the services.

Complaints & Dispute Resolution

If you are dissatisfied with any aspect of the services provided by Mostbet, you have the right to submit a complaint. We encourage you to first contact our customer support team via live chat, email at [email protected], or other channels indicated on the website, explaining the nature of your concern and providing all relevant details such as your username, game session IDs, screenshots, and timestamps. We will acknowledge receipt of your complaint within a reasonable period and will aim to investigate and respond as promptly as possible, typically within 30 days, depending on the complexity of the issue.

Complaints related to specific game outcomes or technical malfunctions should be submitted as soon as possible and no later than the timeframe specified in any applicable policy or regulator guidance. We may request additional information or documents from you to enable a thorough investigation, and we may need to consult with external game providers or payment processors to obtain log files or other technical data. During the investigation, we may temporarily suspend affected transactions or game rounds until a final decision is reached.

If you are not satisfied with our final response or if you believe that your complaint has not been handled fairly, you may be able to escalate the matter to an independent dispute resolution body, where available under the governing law and licensing framework. Details of any such body, if applicable, would be provided in our response to your complaint or published on the website. Please note that the availability and procedures of external dispute resolution mechanisms may vary depending on your country of residence and the regulatory regime applicable to Mostbet.

Nothing in this section limits your right to pursue remedies through the courts or other competent authorities. However, we encourage you to exhaust our internal complaint procedure and any available alternative dispute resolution options before initiating legal proceedings, as many disputes can be resolved more quickly and efficiently through dialogue and mediation.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or with your use of the Mostbet services, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation or licensing of the entity operating Mostbet, without regard to conflict of laws principles. The specific governing law and competent courts may be indicated in the footer of the website or in related legal documents, and you agree to submit to the exclusive or non‑exclusive jurisdiction of such courts as specified.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court or authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if this is not possible, it shall be severed from the Terms. The remaining provisions shall remain in full force and effect and shall not be affected by such invalidity or unenforceability. The failure or delay by Mostbet to exercise any right or remedy under these Terms shall not be construed as a waiver of such right or remedy, and no single or partial exercise of any right shall preclude further exercise of that or any other right.

You are responsible for complying with any additional local laws or regulations that may apply to you when using online gambling services from Czechia or any other jurisdiction. If you are unsure about the legality of using Mostbet in your country of residence, you should seek independent legal advice before registering or placing any bets.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet regarding your use of the platform and supersede all prior understandings, arrangements, or agreements, whether oral or written, relating to the same subject matter. Any other documents that are explicitly referred to in these Terms, such as the Privacy Policy, KYC/AML Policy, Bonus Terms, and game rules, form an integral part of this agreement. In the event of any inconsistency between these Terms and any translated version made available to you, the English version shall prevail for players using the English‑language interface.

We reserve the right to assign or transfer our rights and obligations under these Terms to another company, for example in the event of a merger, acquisition, or restructuring, provided that such assignment will not reduce the level of protection afforded to you under the agreement. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Sections that by their nature are intended to survive termination of the agreement, such as provisions on limitation of liability, governing law, and data retention, shall continue to apply after your Account is closed.

By continuing to use the services, you confirm that you have read, understood, and agreed to be bound by these Terms and any future amendments. You also acknowledge that you are at least 18 years old, that you are acting on your own behalf and not for any third party, and that you are using the platform for private entertainment purposes only. If at any time you do not agree with these Terms, you must immediately cease using the website, close your Account, and refrain from further gambling activity on Mostbet. For more information about our services and promotions, you may visit the main page at Mostbet or our dedicated bonus section at Mostbet Bonuses.